Dual investigations shows culture problems at the ACC

Thursday 23rd August, 2012 Press Release. New Zealand Association of Psychotherapists Today’s dual reports from the Privacy Commisioner and the Office of the Auditor General into the privacy breaches at the ACC show deep concerns about the manner in which privacy is handled, and shows systemic weaknesses within ACC’s culture, systems and processes. “This report Read More >

Problem solved

Disclaimer: Any resemblance to actual persons living or dead is intentional, and all statistics are absolute fact. However readers understanding of satire is assumed. In breaking news today the National Government has responded enthusiastically to the Dr. Barbara Disley authored 18 month monitoring report on the ACC’s Sensitive Claims treatment pathway calling it “a triumph Read More >

ACC’s patchy progress in sensitive claims

from Morning Report on Wednesday 18 July 2012 An independent report shows ACC has made only patchy progress in implementing the recommendations of a review into its handling of sensitive claims Read More >

Tuesday the 17th July, 2012 Press Release. Kyle MacDonald: New Zealand Association of Psychotherapists   The 18 month follow up monitoring report of the ACC Sensitive Claims Clinical Pathway shows clearly that only three of the 14 recommendations have been fully met. “I consider this a fail mark” says Kyle MacDonald.  “This report demonstrates how Read More >

Back to work

Freud was famously quoted (or possibly mis-quoted, translating from German to English can be a bit tricky) as saying his definition of good mental health, or “normal neurosis” was to “Live, love and work.” It seems John Key’s definition is much simpler: Work. Both our Prime Minister and the current Minister for the ACC have Read More >

ACC "cold blooded" to victims

This post appeared as an article in the Sunday Star Times on Sunday the 17th of June, 2012: click here for the original   A survey around sensitive claims and the treatment of sexual abuse victims has raised more questions about the Accident Compensation Corporation. It comes as a senior manager's comments are being interpreted Read More >

Low hanging fruit

"Sensitive claims sent to branch offices - ACC Hundreds of sensitive ACC claims - those related to rape and other sexual abuse - have been transferred out of the corporation's Sensitive Claims Unit to case managers in regional branch offices, the corporation has said. Claimant advocacy groups are shocked by the move they say was Read More >

When a secret is no longer a secret…

Recently I had an ACC claim.  I strained some knee ligaments.  Old injury, no problem, specialist appointment courtesy of the ACC, and after some appropriate exercise and a follow up appointment, all fixed. If the file of that treatment got stolen, sent to someone in an email or otherwise treated carelessly, I would be angry.  Read More >

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